This Complaint Procedure is part of the Terms and Conditions of the e-shop Maja1001

6 Complaints procedure

6.1 The Operator shall be liable to the Consumer that the Goods are free from defects upon receipt. This does not apply if the subject of the Purchase Contract is the goods with defects, which are the Operator, if they are known to them or, having regard to all circumstances, should be known to the Consumer.

6.2 If the Goods contain defects, the Consumer has the right to demand the delivery of a new Goods without defects unless this is disproportionate due to the nature of the defect, or if the subject of the Purchase Contract was the Goods with defects that the Operator, if known circumstances should have been known, he informed the consumer. If the defect concerns only a part of the Goods, the Consumer may only require replacement of that part of the Goods; if this is not possible, he has the right to withdraw from the Purchase Agreement.

6.3 The Consumer has the right to the delivery of a new Goods or the replacement of a part of the Goods even in the case of a removable defect, unless the Goods can be properly used for repeated occurrence of the defect after repair or for a larger number of defects. In such a case, the Consumer has the right to withdraw from the Purchase Agreement.

6.4 If the Consumer does not withdraw from the Purchase Agreement or does not exercise the right to deliver a new Goods without defects, nor to replace its parts or to repair the Goods, it may request a reasonable discount on the price of the Goods. The consumer is entitled to a reasonable discount on the price of the Goods even if the Operator cannot supply new Goods without defects, replace its component or repair the Goods, or if the Operator fails to rectify the goods within a reasonable time or caused considerable difficulties for the consumer.

6.5 The Consumer is not entitled to defective performance if the Consumer knew before the Goods were taken over that the Goods were defective or if the Consumer caused the defect itself.

6.6 The Operator's liability for defects of the Goods does not apply to the wear and tear of the Goods caused by its normal use; Consumers or if this is due to the nature of the Goods.

6.7 If the Goods are warranted, the Consumer has the right to assert liability for defective performance within the warranty period.

6.8 At the Consumer's request, the Operator is obliged to provide the Consumer with a warranty certificate. If the nature of the Goods permits, it is sufficient to issue to the Consumer a proof of purchase of the Goods containing the information which must be included in the Guarantee Certificate instead of the Warranty Certificate.

6.9 In the event that the Consumer exercises its right to remedy the defects of the Goods by repair thereof, in the case of the Goods where the undertaking designated for the purposes of warranty repairs is different from the Operator whose registered office or place of business is in the same place as the Operator or the Consumer in particular, the consumer shall exercise the right to a warranty repair with that trader.

6.10 Claims of the Goods, including the removal of defects of the Goods, must be handled without undue delay, no later than 30 days from the date of the claim, unless the Operator and the Consumer agree on a longer period. After this period, the Consumer shall have the same rights as if it were a material breach of the Contract.

6.11 The time limit for handling the complaint does not apply if the Operator has not received all the documents necessary for the handling of the complaint from the Consumer until such documents are delivered.

6.12 After proper handling of the complaint, the Operator or the entity designated by the Operator shall ask the Consumer to take over the repaired Goods.

6.13 The right to assert rights arising from defects in the Goods shall cease in the event of improper installation or unprofessional commissioning of the Goods, as well as in the case of improper handling of the Goods; especially when using the Goods under conditions that do not match the parameters listed in the Goods documentation.